GENERAL
INFORMATION
Charms by the Bay strive for customer satisfaction, your repeat
business and referral are our main goal. For any reason if you
are not satisfied with a purchase we will gladly accept a return/exchange
according to our return policy.
PRIVACY
STATEMENT
The information you provide is used to process your order. It
is kept in our database for future re-order or special discount
offered for repeat customers. We will never sell or share your
information with any other entity.
ORDERING/PAYMENT
METHODS
You can place an order 24 hours a day online or by fax. You
can phone your order toll free 1.877.CHARM4U. We accept all
major credit cards. Please provide billing information if shipping
name or address are different from the credit card holder information.
AVAILABILITY
OF ITEMS
We keep all items in stock. Orders are usually processed within
a week time. If items ordered are not available in inventory,
you will be contacted by phone or e-mail and updated on the
status.
SHIPPING METHODS
We ship by UPS, FEDEX, and USPS. The shipping rates are as follow:
SHIPPING
CHART
| Merchandise
Total |
|
| $39.99
and under |
$3.00 |
| $40.00-$399.99 |
$8.00 |
| $400.00-$999.99 |
$12.00 |
| $1000.00-$2000.00 |
$19.00 |
SHIPPING RATES FOR EXPEDITE ORDERS MONDAY-FRIDAY
Overnight Next Business Day: guaranteed next business day if
order is received by 10:00 am CT ($20.00 service charge will
be added to your calculated shipping rate)
Second Business Day: guaranteed in two business days if order
is received by 10:00am CT ($15.00 service charge will be added
to your calculated shipping rate)
Third Business Day: guaranteed in three business days if order
is received by 10:00am CT ($10.00 service charge will be added
to your calculated shipping rate)
International
shipping is available through FedEX international service, please
contact us for a quote.
RETURN
POLICY
Your satisfaction is our goal. If for any reason you decided
to return/exchange your order, you can do so within 10 days
from the receipt of your order. Items should be in its original
packaging and sellable condition. All returns should have a
return authorization and a merchandise return form printed from
our main page. You can obtain a return authorization number
by contacting us within 10 days of receipt.
Only
returns with proper authorization number and return form are
accepted. Please include the product in its original packaging
along with a copy of your original receipt and the merchandise
return form. Please send your returns and exchanges to the following
address.
Charms by the Bay
Returns Department
2200 Jerrold Avenue, Suite N
San Francisco, CA 94124
Returns/exchanges
must be received within 10 days from the receipt of the shipment.
No returns/exchanges will be accepted after this time period.
Unless due to company error, the customer is responsible for
the shipping cost on all returned items. Returned merchandise
received without a proper return authorization number will be
charged a 15% restocking fee. Special order items and engraved
items cannot be refunded or exchanged.
All prices and policies are subject to change without notice.
.
